NHS Jobs - Solutions Designer

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We’re the NHS Business Services Authority. We provide critical central services to NHS organisations, NHS contractors, patients and the public. Have you had an EHIC card? Perhaps you’ve had an Exemption Certificate or have a Pre-payment Certificate to spread the cost of your prescriptions? We issue those. Maybe you’re a member of the NHS Pension Scheme? We administer the scheme on behalf of the Department of Health and Social Care. Ever applied for a vacancy on NHS Jobs? That’s one of our services too.

Our vision is to be the ‘delivery partner of choice’ for the NHS.Our values were developed with our people, for our people and they reflect the fact that we CARE passionately about what we do.They are to be Collaborative, Adventurous, Reliable, and Energetic. We know that how we approach our work contributes to our colleagues’ health, wellbeing, and sense of connection to the business. We aspire to be a great, inclusive place to work.

Our drive to make things easier for our customers has seen us increase the digitisation of our services and we’re using new technology to deliver efficiencies and improve the customer experience. We gather data and use it to help the NHS make more informed and effective decisions, as well as reduce fraud, error, and waste. We also see an opportunity to contribute to the wider health agenda in terms of prevention and health inequalities.

We’re doing exciting things in a complex and challenging landscape so come and join us.

Come and work for us and you’ll receive a benefits package that rewards your hard work and commitment. Benefits you’ll receive include a minimum of 27 days annual leave per year which increases with length of service, plus Bank Holidays and the option to purchase additional leave, time off for volunteering, flexible working options, a generous Pension Scheme, access to loads of online and high street NHS Discounts including Apple Store, Sketchers, Nandos, and Vodafone, and perhaps most importantly – a work/life balance.

An exciting opportunity to join the NHSBSA Digital team as a Solutions Designer. You will join a teamof Solutions Designers to make customer focused technical designs.

Customer focused designs and developments are now a part of the day to day digital culture, practice and mission with organisations. This also has to be driven by the people whom make up the Digital team which requires a customer focused mindset to reflect this in the roles. To drive this change we introduced the role of the Solutions Designer. This has changed from looking at the underlying technology to support an application/service, to understanding what technology is required to support the end user. With micro service architectures, api integrations between services and the evolution of cloud platforms these have become the enabler that drives the applications to support the users experience.

This change into an end user centred mindset extends the scope of a Technical Architect to become a Solutions Designer and with the introduction and evolution of cloud services this reinforces this approach with applications being able to deployed on cloud based platforms that are continuously developed, tested, scalable and deployable with zero downtime or latency which provides better experiences for the end customer and confidence with the service being provided.

The Solution Designers in the NHSBSA Digital team have embraced this driver to be customer centric and following key role principles have designed award winning services that surpass the requirements of the end user:

To provide better service to connected consumers

The main role of the Solution Designer is to improve the service the NHS provides to connected consumers. They exist to increase awareness of this group’s needs and ensure that the whole Digital directorate is seeking ways to better serve them.

The digital team will form a digital direction in collaboration with other departments. The solutions designer will support and drive this collaboration and work in close teams to support delivery.

To set standards for the use of digital

The NHS needs to manage digital holistically and not so much on an ad hoc basis. It needs a framework within which to operate. The Solutions Designer is required to help set these standards and draw up accompanying policies. This will ensure consistency and high quality.

To educate colleagues about the use of digital tools

Although the formation of a Digital Team involves some centralisation, this is not a long term solution. Eventually, the entire organisation should be using digital tools as part of their everyday work. To achieve this end the Solutions Designer should have a mandate to educate colleagues about their use of digital tools.

To be open and transparent

Because collaboration is the key to success it is important that the Solutions Designer operates in an inclusive manner. This means being open and transparent in their work. They need to be promoting their work through workshops, presentations, internal blogs and newsletters.

This encourages collaboration and feedback within the Digital Team and throughout the organisation. It will also help educate colleagues about digital. This will help achieve the mandate to ensure digital becomes ubiquitous across the organisation.

To work in an agile, iterative and data driven manner

The digital landscape is constantly changing and connected consumers’ expectations are continually evolving. In such an environment the danger is that and a Solutions Designer must be aware of this forever changing landscape and adapt changes in digital to meet the needs of the end user.

Chris Suter - chris.suter@nhs.net or contact him via LinkedIn -