How Artificial Intelligence Can Bridge the Communication Gap in Recruitment

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The use of AI in recruitment will help bridge thecommunication gap between recruiters and candidates and provide a more enhanced experience to both, eventually leading to improved hiring.

According to a study, about 83% of candidates reported that they would never apply to a job at the same company after having a bad interview experience. One of the major reasons for having a poor experience while applying for work is the delay in communication or other issues related to communication. About three out of five candidate complaints in the recruitment process are related to communication. And it’s no secret that most candidate calls and emails go unanswered or get a late response from recruiters. Then there’s the standard “we’ll get back to you” response that all job seekers so hate. This results in missing out on potential candidates. This communication gap can be bridged easily with the use of AI in recruitment processes.

AI tools can be used to respond to candidates’ queries automatically without any human intervention. The responses provided by these tools are instant and help keep candidates updated with the latest information. The use of AI in recruitment processes for streamlining communication can be differentiated into two major types.

Automated chatbots can be used to answer common candidate questions, such as job application status. The chatbots can fetch information about the candidate from the candidate relationship management (CRM) tool and respond to the candidate queries. This helps reduce the workload of recruiters and also helps candidates stay updated with the latest information. The chatbots can be implemented on the recruiter’s website, where candidates can easily log in and check various information related to their job application.

Automated notification and replying systems can be used to send automated emails and text messages to candidates as soon as the job application status is changed by the HR in the CRM tool. This can be used to inform not only the selected candidates but also the rejected ones. Thus, a lot of recruiters’ time that is currently utilized in drafting and sending emails can be utilized for other important tasks. Similarly, an automated email responder can be used for answering candidate emails, as it is the most widely used form of communication with candidates. The systems with AI capabilities can intelligently analyze and understand an email’s context and send a reply accordingly without any human assistance.

With so many advanced technological tools at our disposal that have made communication easier, isn’t it ironic that the recruitment process still faces a huge communication gap? However, that is all set to change with the use of AI in recruitment processes. If you’re a candidate, be ready to get real-time information update and answers to queries, which is highly overdue. And if you’re an employer, get ready to hire better candidates, with greater speed and more convenience!